RESPONSE TO TRAUMATIC EVENTS POLICY STATEMENT
One of the Boys & Girls Clubs’ objectives is to provide psychological support to Boys & Girls Club members and Staff who experience traumatic events at the Boys & Girls Club or during a Boys & Girls Club-sponsored activity.
A “traumatic event” is any occurrence that results in serious physical and/or psychological harm to an individual. Traumatic events would include murder, assault, a threat with a weapon such as an armed robbery, abduction or attempted abduction, fatality, or serious injury from an accident or natural disaster while at the Boys & Girls Club or in connection with Boys & Girls Club activities.
GUIDELINES
- The staff in charge at the trauma scene will contact the Director of Operations to evaluate the incident and the Director of Operations will determine the Boys & Girls Clubs’ response.
- The Director of Operations or his/her designee shall contact the approved counseling agency to arrange service.
- Communication to families and employees who were not involved in the incident is the responsibility of the Executive Director/ CPO or his/her designee.
- The Executive Director/CPO or his/her designee in charge is responsible for all communications with law enforcement officials.
- External communication is the responsibility of the Executive Director/CPO. This includes the media, the general public, the Boys & Girls Club Board of Directors and staff, and finally, the Boys and Girls Club of America national headquarters.
- Workplace trauma assessment and group physiological debriefing for those people identified by Boys & Girls Club supervisors and contracted counselors, must be conducted within 48 hours of the incident.
- Individuals are encouraged to seek further counseling on a voluntary basis, as needed.
- Immediate family members of any victimized individual have access to contracted counselors provided by the Boys & Girls Club.
- Boys & Girls Club Staff involved in controversial incidents and the supervisor in charge are responsible for completing incident reports.
- Six weeks following any major traumatic event, the Senior Managers will evaluate the Boys & Girls Clubs’ response. The Senior Managers will also involve the supervisor in charge at the time the traumatic event took place and the counselors who provided service after the traumatic event.
RESPONSE TO EMERGENCY
The "code word" system shall be used to make staff aware that an emergency situation exists to summon staff support.
- Boys & Girls Club Staff will maintain visual contact and be prepared to report observations to the supervisor in charge or contact the police.
- Boys & Girls Club Staff should calmly ask a disruptive individual to accompany them to a private area away from others.
- Boys & Girls Club Staff are to clear others from the area if a disruptive individual is unwilling to accompany them to a private area.
- The supervisor in charge will determine whether the police should be called. In an extreme emergency, and staff may make the decision to contact the police.
- Boys & Girls Club Staff should never attempt to physically disarm an armed individual.
- Boys & Girls Club staff are expected to remove others, then himself or herself from the range of an armed individual.
- Use of force as a response to violent behavior should be the last course of action for all Boys & Girls Club Staff and should not be attempted except to protect oneself or others from serious bodily harm.
- Boys & Girls Club staff persons who are physically assaulted should protect themselves as necessary.
- If an individual refuses to leave voluntarily, the police should be notified.
- The police, not Boys & Girls Club staff, should remove an extremely disruptive individual(s) away from the premises.
- The supervisor in charge shall direct Boys & Girls Club staff to ensure the safety of all members and visitors until the police arrive.
- If a weapon is confiscated, it is to be turned over to the police.
- As soon as possible following the incident, the Boys & Girls Club Staff involved must complete an incident report and submit it to the supervisor in charge.
- A copy of the incident report is then given to the Executive Director/CPO.
- Group psychological debriefing may be required, based on an assessment by the Executive Director/CPO.

